Business & Technology

I think we got the cloud right

<![CDATA[TechNet recently published a series of videos and an article on the comprehensive cloud offerings from Microsoft. I think we got the story right, and that the story is a good one.]]>

Business & Technology

Business Plan, Meet Reality

<![CDATA[caption id="attachment_1976" align="alignright" width="300" caption="With apologies to Hugh MacLeod if he's done the same idea"]With apologies to Hugh MacLeod if he's done the same idea[/caption]]>

Business & Technology Media Comment & Crimes

Let's talk about the economics of great journalism

<![CDATA[Responding to various recent postings about journalism, including Ethan Zuckerman, Seth Godin, Dan Gillmor, Amy Gahran and Lisa Williams. I think the economics of journalism and ethics are deeply related and we tend to talk about them separately, emphasizing the dying channels for distribution at the expense of understanding the net loss of reporting.
When I worked with the team that built the ON24 iFinancial Network, a personalized financial news network that delivered hundreds of long- and short-form investment news each day, we tried to grow on advertising. Even though we had several million viewers who spent an hour or more a day getting much deeper reports than other sources provided—complete coverage of conference calls, analyst reports, company statements and executive speeches—advertisers were slow to adopt the idea.
ON24’s news team operated on approximately $1.8 million a year at its peak, when it was producing 28 hours, and more, of programming a day, far below the cost at competitors like CNBC, which paid just one of their anchors almost as much as ON24’s news staff of 85 full-time employees. Such radical changes in the economics of news are always possible, especially now.
Media innovation cannot be dependent on advertisers, they will not take the risk. Innovation must find a foothold with people who demand that great news be available. The users of news have to support it to get it going. In the past, rich men made this investment and we got what they paid for. Are we going to pay for better news in the coming century? Are we going to pay for it now, when media is down and change can overwhelm the old controlled media that delivers more pabulum than hard news?
Having been in and around journalism, citizen journalism and publishing for a long time, let me suggest we stop talking about the ethics of providing complete and useful information to citizens of a democracy, which are barely changed by the requirements of social media and cloud computing technology, in isolation from the economics of journalism. If someone delivers great journalism on a regular basis, what does it cost to do it? What is it worth to you to get better news coverage of an important issue?
Let’s posit that if the journalism is “great” or even “good,” it will be ethical, and face the problem of paying for the change we want. Unethical reporting is not journalism.
Forget about advertising and the like as a means of support. What’s a solid source of useful reliable information worth to you? A dollar a month? Twenty dollars a year? I’d bet you’d pay more for great local coverage, whether your locality is geographic, including your own home town, or topical but global, such as global warming or eliminating pandemic disease.
For example, if you could count on someone to examine federal elections reporting for you and deliver all the articles you need to be fully informed about your reprsentatives’ potential conflicts of interest, as well as alerts via Twitter, Friendfeed or SMS, what would you pay? Or comprehensive coverage of your favorite baseball team in the context of the whole of Major League Baseball? Perhaps you’d like extensive research into the activity of the World Bank or the Department of Interior. How about your state legislature? Maybe you’d like grass-roots coverage of projects in your region that included financial analysis of the use of funds—that costs money.
The cost of any of these specialties is a good living for someone doing the work, whether that is doled out in parts to members of a team or to a single individual. We can talk in terms of voluntary effort, but even that needs financial support and some organization and analysis that ties together all the bits and pieces, whomever might provide it. If the reporter makes their living some other way, the work of reporting becomes secondary and conditional—they can’t commit to deliver news no matter the time or cost if they have to work a day job.
The obvious potential bias of a “press” that can only work voluntarily, making it the playground of the wealthy, makes the benefits of a self-supporting independent media self-evident. The media that people complain about is the product of wealth investing in messages they would support. Any replacement of an egalitarian grass-roots funding with one rich man doling out largesse or investments will get you the same media we have today.
Let’s assume that a competent reporter delivering original reporting, not simply reworking other sources, is worth the same as a senior mid-level manager in a corporation, such as Microsoft or Google—they may make between $90,000 to $130,000 a year. We’re talking about a good source of information, someone that people find reliable and responsive to the community’s ideas. Remember, that could be $10,000 to nine to 13 people sharing the task of coverage or more to participants in a smaller team.
Of course, a smaller beat, such as a town or city’s government, might be less expensive to cover. These reporters working directly for the community could price the service any way they like. A kid covering Lakewood, Wash., where I live, might build a living that gives them a platform for covering the Washington State Legislature, a local industry or other “bigger,” more lucrative topic.
Good reporters have costs you might not envision when thinking of someone sitting at a desk, using the Internet to do research. For example, subscriptions to various publications and source of background information costs, at minimum, a few hundred dollars a month. Should the reporter need to travel to do any research, conduct interviews or collect information that is not available electronically, that’s a minimum of $1,500 per trip for airfare, plus a week’s food and lodging.
But, hold on, let’s say the reporter needs to file a Freedom of Information Act request? The last time I did it for a story on the National Security Agency, in the 1990s, it cost $7,500 to get the filing shepherded through the process and pushed to success by an attorney. A good reporter might also find themselves the subject to legal attacks or, if they cover a war, captured by insurgents—do you expect them to just languish unaided if they can’t deliver the news?
What isn’t necessary for the news to flow effortlessly these days is a big company to distribute articles and programming. They might be good at selling advertising, but that need not be part of the business of news, if we begin with the assumption that funding sources also have some influence over coverage—people reading and viewing may be carrying the freight.
The fully loaded cost of a great reporter doing great work, then, falls somewhere in the $180,000 range:

$130,000 salary and benefits
$4,800 a year in subscriptions and other information sources
$2,500 a month in travel
$1,250 a month in legal and insurance coverage
$179,800 total, and that’s before the cost of IT, telecom and office space

After salary and benefits, the average cost of supporting a reporter will range between $20,000 and $50,000 a year. This assumes they have no bonuses for great work or world-changing stories. Yes, they might write a book about that story to supplement their income, but this takes away from time that can be dedicated to uncovering the next story and contributes to the phenomenon of the celebrity journalist in sharp contrast to the beat writer. In short, if every other sector of the economy works best when people can compete for success and compensation, this one is going to take some incentives from readers/viewers and, even, collaborators and amplifiers who reblog, rewrite and extend the hard work of original research. It’s a system that the Creative Commons licenses could handily support.
How could we make this work? Obviously, legal, benefits and other general and administrative features of this process (such as getting bulk rates on travel and subscriptions), can be lowered by a distributed non-profit or cooperative organization. That entity could also handle distribution of compensation, handling the splitting of payments. This is critical, since it is most likely that supporters of reporting will want a collection of sources, not just one source. So, there might be a “Collective Press” feed on U.S. government, on the state of California, the auto industry, green energy, and so forth, the fees for which are split between many contributors.
Let’s also assume that the news should not be behind any kind of pay wall, that it should be freely accessible so that people can use and decide if they want to support the work. Added convenience or increased interaction would be the best way to reward supporting. My thought is to give supporters enhanced commenting, Twitter access to the reporter, and other benefits, such as forwarding with private discussion links.
In the simplest scenario, then, what does an independent journalism supported by the users of information, as compared to being designed to support the producer-of-information’s advertisers, look like?
How about this? Pay $1 a month or $12 a year to a reporter who has offered an online “contract” to deliver thorough coverage of a topic. They might ask for more, but they’d have to sell the idea, just as they do in editorial meetings today. In exchange, you’ll get alerts about new articles and comments by the writer through email, Twitter, Facebook, Friendfeed or SMS. Another feature would be a social page of your own, where your input to the feed is available, delivered to the reporter for their thoughts, and your own feeds to share with friends. The reporter benefits from these re-feeds by supporters as a form of marketing for their work.
Since this would likely be an entrepreneurial effort, reporters would have to start off building their communities, with the help of early supporters. We could rally around a reporter and get them started with commitments of $1 a month ($0.03 a day). A reporter offering to cover a major federal program that has significant impact on 500 companies and 5,000,000 people should be able to recruit 5,000 supporters after a few months.
Using the costs described above, the break-even point for a $130,000-salaried reporter would be 15,000 readers. That’s well within the realm of possibility for a reporter supported by a non-profit that lists their offerings and ensures payments will be fulfilled. Assuming that reporters will be subscribing to other reporters, some of this needs to be kick-started by the members of the “new press” finding one another.
I’ll commit right now to support 40 such reporters who will give me a unique, comprehensive and informed feed of information and analysis on subjects about which I want to keep apprised. The kind of quality and coverage I want is of higher quality than the momentary mentions of television and deeper than beat coverage in newspapers or magazines. And I want to discuss the topics I care about with informed reporters and other readers/viewers.]]>

Business & Technology

What I've been working on…. Discover Social Media

<![CDATA[I've been doing a lot of writing lately, though not here at RatcliffeBlog. Instead, I've been building Discover Social Media, a site that will be included in all of Lenovo’s consumer PC pre-loaded software. When you get a Lenovo IdeaPad, for example, you’ll find a link on the desktop that takes you to Discover Social Media.
DSM is not designed for the social media maven, who have plenty of sites already. Rather, David Churbuck of Lenovo asked me to create a site that helps beginners get started with social networking. If you’ve heard of Twitter, but don’t know what it is, there is a brief introduction and review of the service, as well as links to sign up for the service and to client software.
The introductions to social software are just a jump-start for DSM. The real meat of the site will be user reviews and comments about social software, because the whole site will be wide open to comment and user participation when we launch during CES.
You see, Lenovo is prepping to sell laptops and netbooks to the next billion people who will begin to use the Internet during the coming years. DSM cannot be a static list of sites and services, it also needs to be flexible, especially by letting computer users talk about what they find useful as a community. If we’ve done our job right, DSM will deliver connections to others beyond the directory of services visitors can explore. And it is designed for everyone, not just Lenovo customers. We want to help, and need to help new computer users in order to remain relevant and engaged at every stage of computer use, from investigating new services to helpng others discover social media.
The site is live now, and I’d appreciate any participation on your part — join in to help people learn about all this stuff that is second-nature to we digital pioneers and natives. It will be substantially upgraded with a new design and social networking features in the next week, as well. Join the community that is going to help social media grow as a part of everyone’s life.
And I’ll get back to blogging at RatcliffeBlog more often after finishing up the 200+ articles I’ve been developing for Discover Social Media.

Blogged with the Flock Browser


Business & Technology

You Kant be social and barbaric?


“All industries, arts, and crafts have gained by the division of labour—that is to say, one man no longer does everything, but but each confines himself to a particular task, differing markedly from the highest perfection and with greater ease. Where tasks are not so distinguished and divided, where every man is a jack of all trades, there industry is still sunk in utter barbarity.”—Immanuel Kant, Groundwork of the Metaphysic of Morals

It’s interesting to note that in the evolving economy, we are both more specialized and necessarily more generalist. We must specialize deeply in the tasks we want to accomplish for remuneration and generalists in those we share freely as part of the exchange of information that allows new value to spring from social software. We’re just not clear about where the dividing line is or where it will be in the future.]]>

Business & Technology Life & Everything Else

Evolving into an unnatural state or the same old state?

<![CDATA[My friend Sanford talked to my friend Joi, when Joi said:

“Maybe most people don’t know (or don’t think is real) is that I am really very shy. It takes a lot of energy to not be shy – but it is not a natural act for me. With all of my exposure, I have had to grow into this visible state. As a function of doing what I want to do, I end up meeting people and networking. But this is not my natural state.”

What’s interesting about this is that Joi describes his work as a form of alienation from his true self, despite all the companies he started having begun as hobbies. It is striking, because it suggests little has changed about the nature of work, even as the speed of innovation and finance has transformed the outward environment.]]>

Business & Technology

"Chaos" is a gross overstatement

<![CDATA[This just in from Supernova 2008, from whence lucamascaro posted this photo

To call the thoroughly defined economic choices we face “chaos” is pure hyperbole. It is “negotiation” at best, far from the revolution some would call it.]]>

Business & Technology Media Comment & Crimes

Scribes and professionals

<![CDATA[Clay Shirky, in his Here Comes Everybody, devotes a chapter, “Everyone is a media outlet”, to a comparison of the decline of scribal production to the decline of “professional” journalism. He sets up this analogy on faulty legs that leave the argument that “what was once a chasm is now a mere slope [between “professional” journalism and committing acts of journalism or journalistic-like writing or photopublication]” completely unsupported.
The problem is that the scribe’s production of books, which was, for the most part, merely rote copying (with mistakes sometimes adding very interesting flavor to the resulting books), is not analogous to the acts of research and authorship that a journalist does. And I don’t mean a “professional” journalist, just the act of researching and writing a thorough report of an event or events.
Clay mixes in photojournalism and stock photography, two very different functions in the scheme of things, as one is concerned with immediacy and the other with illustration of events with handy and cheap symbolic images, to make his point that it is in organizing data that most value is created:

“Who is a professional photographer? Like ‘journalist,’ that category seems at first to be coherent and internally cohesive, but it turns out to be tied to scarcity as well….. Much of the price for professional stock photos came from the difficulty of finding the right photo rather than from the difference in quality between photos….”

Photojournalism was and still is expensive, because someone has to take the bet that they can be in the right place at the right time. As a result, one photo can be worth months’ or, even, a year’s pay, because it took a year to be in the right place. Likewise, the reason stock photos exist is that they have been composed in the past from false realities (models posed in “natural” settings) or captured during the long effort to make a valuable image, and were ready for the future need as a result. In both cases, production rather than distribution is the essential cost. Widespread amateurization doesn’t make it cheaper to produce a staged photo, it simply increases the likelihood that you can find a “real” image of something at a lower cost than the composed image of the photojournalist or stock photographer.
He cites the music and film industry, which engages in “distributing music and moving images” that is being undermined because “laypeople can now move move music an d vido easily.” Without getting into the distinctions between artists who can produce themselves and those that need packaging by a marketer before their music doesn’t suck too much for human consumption, the real value in these industries is production, not just distribution. Try to make The Lord of the Rings trilogy on less than $500,000 and you will see what I mean. Production includes the financing of risk, too.
Additionally, Clay dwells on “professionalism” as the essence of journalism. I’d like to see his take on the evolution of journalism, which is characterized by amateur writers becoming paid writers as they try to fill their own or a friend’s press with content. Over the long run, most great journalists never had a journalism degree. Professionalism actually rose with the proliferation of media outlets as a way of credentialing people, mostly to the detriment of the dedication to reporting the perceived truth that drove the rise of mass journalism.
In many ways, Shirky treats anything flowing over a network as an undifferentiated mass of content on which his economic and social rules operate.
“The entire basis on which scribes earned their keep vanished not when reading and writing vanished but when reading and writing became ubiquitous,” Clay writes. Indeed, it is so, but that is also when those scribes began to write their own works, as he points out with regard the Abbot of Sponheim’s 1492 defense of the scribal life, which he chose to print and distribute through movable type. Rather than a chaos during that 100 to 150 year period when scribes and printing presses competed with one another, there was a long process of change that was largely comprehensible to everyone involved. For an excellent history of this period, see Elizabeth Eisenstein’s The Printing Press as an Agent of Social Change.
What changed for the scribes was that the church would no longer pay for their work, because it no longer had a monopoly on readers, so they had to evolve different skills or, rather, focus on improving existing skills for the new channels of distribution. In other words, they had to become authors.
Scribes were copyists whose errors did introduce some of the most interesting elements of the books they reproduced (and, so, were failing as “copyists”). At best, they were masterful annotators and commentators on those works that passed beneath their quills, but not authors in the modern sense. Both authoring and annotation/commentary survived and thrived because of the enlarged markets for printed work. The scribes didn’t die off, they evolved into, among other things, academics, scientists and historians.]]>

Business & Technology

Org this, org that

Business & Technology Social & Political

How many times have the same examples been used?

<![CDATA[Beginning a critical reading of Groundswell, Here Comes Everybody and The Future of the Internet, for some upcoming writing. What I am struck by browsing the indices, and thinking back on other books, is how many times the same examples, Wikipedia for example, are cited as examples of dramatic impacts in productivity and collaboration. The potential exists that these arguments are supporting one another rather than the actual examples, which have been magnified or diminished by the repeated coverage.
Take Wikipedia, again: Google Book Search reports that “Wikipedia” is discussed in 1,441 books. Amazon returns 7,264 hits on “Wikipedia.” Of course it is an important topic, but at some point along the way did we lose track of the real phenomenon and its relation to events in human society?
Something to think about as I start reading.

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